Frequently asked questions

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What is your return policy?

Our wall decors are custom made to your specific measurements and therefore we cannot accept returns unless there is an error or damage on our part. If you receive a damaged or faulty rug, don't worry - you can send it back and we will refund your money, no questions asked. Wonder Fur offers free shipping on returns within 5 days of receiving your order. To initiate the return process, please contact our customer service 24/7. Contact us glasslabart@gmail.com or reach us on Whatsapp or Telegram at +90 542 153 5717

How can I cancel my order?

After the order arrives, we start preparing orders. You can change or cancel the order within 24 hours.After 24 hours, unfortunately, the order cannot be changed or canceled.Thank you for your understanding.If you have any questions or requests, please contact our Customer Service Department by writing WhatsApp or Telegram at +90 542 153 57 17 or you may send an email any time to:glasslabart@gmail.com

Can I exchange my rug?

It easily wipes clean with a cloth